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diaspora-co-spices

Hello there! Get all the answers to your questions from our help articles or contact us via email at info@diasporaco.com. We respond to customer service emails in-depth Monday - Friday.

Diaspora Co. Spices Help Center

Do you offer refunds or exchanges?

How do I make a return?

Can I return an international order?

What is the return timeframe?

Can I change the mode of payment of my refund?

What items are not eligible for return?

Can I cancel or return my order?

Returns & Refunds

How much does shipping cost?

How long does shipping take?

Do you ship internationally?

Can I change my shipping address?

My package was marked as delivered, but never showed up. What do I do?

The tracking hasn't updated on my order, help!

Do you ship to Australia?

How do I track my order?

Where can I buy Diaspora Co. Spices in person?

Do I qualify for free shipping?

Can I update the shipping address for my order?

What do I do if I haven’t received my order confirmation or there’s a delay in shipping?

How do I update the shipping address for an order?

Shipping

I've received the wrong item, what do I do?

I received a damaged item, what do I do?

How do I cancel my order?

Some items from my order are missing. What should I do?

Order Issues

Are all your spices organic?

Are the spices gluten free?

What is the best way to store the spices?

What does the best by date mean?

What is tadka?

When do the spices expire/how long do they last?

How can I inquire about the wholesale program and place an order?

How do I place a corporate gifting order?

Can you provide independent, third party lab results of the heavy metal content of your spices?

Products

How long does it take for customer service to respond to emails?

Changed your mind? Unhappy with your order? We can help!

Making sure your spices reach you safe and sound!

Received wrong or damaged items? Let us know!

Commonly asked questions about our spices

Thank you so much for reaching out! We respond to customer service emails in-depth Monday - Friday. Part of our CX team is based in India, so please allow us at least 48 hours to get back to you!  We appreciate your patience!

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How long does it take for customer service to respond to emails?